Dental Insider Blog

Observation and Commentary On the Dental Industry

KaVo QUATTROcare Spray Can Recall Update – FDA Approval Received

Posted by dentalinsider on August 17, 2007

We have received FDA clearance for the modifications to the QUATTROcare units and spray cans. We are now able to distribute and market the modified unit and begin our retrofit process with doctors who have QUATTROcare units in their offices. Thank you for your support and patience as we developed our corrective actions.

Doctors’ units will be retrofitted by KaVo at no charge by a KaVo trained technician, either in our facility or in their office. We encourage all offices to return the units to us for repair in Lake Zurich so that we can do a more complete overhaul more quickly. Your customers have registered their units with us (via the last communication). We expect to begin retrofitting the units in the next couple of weeks. We have added staff to complete the preregistered units within 4 weeks after we begin. As promised, the units updated in our facility will receive a complete overhaul with a new 12 month warranty, and a handpiece warranty extension from 2 ½ years to 3 years. Each unit will be shipped to the doctor with a single complementary can of spray. We will be working with you to ensure you have inventory of QUATTROcare spray cans prior to returning any updated units to the doctors.

Special Thank You offers will be included in the returned QUATTROcare units to offer special promotions on KaVo products as a measure of appreciation for doctors’ patience during the recall. These offers will be in the form of a coupon book which will offer special incentives on various products. You will receive an advance copy of this promotion and the coupons so that you can share with your customer service and sales teams. These offers will be only available to QUATTROcare owners, and will expire at the end of the year.

DI

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One Response to “KaVo QUATTROcare Spray Can Recall Update – FDA Approval Received”

  1. Robert said

    We just received a case of Quattrocare Plus Spray. This is the first shipment in 9 months. I dont think it will do anyone any good since Kavo must retrofit the quattrocare to accept the new can.

    Robert

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